Insurance Terms

Every eligible shipment includes a standard level of cover against loss or damage during transit, up to a capped amount shown at booking. Standard cover is included in your shipping charge at no additional cost.

For higher-value parcels you may add optional additional cover at booking by declaring the parcel value. The additional premium and the resulting cover limit are shown before you confirm. Cover never exceeds the declared and accepted value.

Cover applies to physical loss of, or accidental damage to, the contents of a correctly packed and accurately declared parcel while it is in our custody, from pickup until delivery.

Cover does not apply to: prohibited or restricted items; inadequately packed parcels; inaccurately declared contents or value; consequential or indirect losses; normal wear; or loss and damage caused by force majeure or events beyond our reasonable control. Items shipped in breach of our Shipping Policy are excluded.

To make a claim, contact us within the claim window shown at booking (and in any case promptly after you become aware of loss or damage), quoting your booking ID. You may be asked for photographs, a description of contents, proof of value such as an invoice, and details of the packaging used.

We assess claims on the evidence provided and the applicable cover limit. Approved claims are settled in Indian Rupees (INR) to the original payment method or as otherwise agreed. Settlement is limited to the lower of the declared value, the actual value of the contents, and the cover limit, less any applicable deductible.

Insurance compensation for loss or damage is separate from the cancellation refunds described in our Refund & Cancellation Policy. A single shipment is not compensated twice for the same event.

To start a claim or ask about cover, email support@deliverail.in with your booking ID.